Dallas (PRWEB) January 4, 2010

Telligent, a leader in community and collaboration software, will host a live webinar Wednesday, January 13, at 11 a.m. CST. The 60-minute informational webinar with SolarWinds will provide guidance on maximizing the impact of online communities through collaboration with influencers, community strategy based on business goals, and evaluation of metrics to gauge success and refine strategies.

One of the most important factors in determining an online community’s success is the ability to discover exactly which users are making the biggest differences. Learning how to align strategy with business goals, monitor community health and measure customer engagement can increase a community’s effectiveness.

“Knowing who is saying what, and where they are engaged is a critical part of a successful online community,” said Lawrence Liu, principal solution strategist at Telligent. “It is crucial to identify and focus on your top influencers.”

The webinar will be an in-depth case study to learn how to increase a community’s effectiveness by discovering and understanding its most influential users. Presenters will include Liu and Dawn Lacallade, community manager at SolarWinds.

“A thriving community depends on strong relationships between the participants on the customer side as well as participants from within the company,” Lacallade said. “Your influential users are an integral part of the success of your community.”

To register for this webinar, Discover Your Influential Users: Increasing Community Effectiveness, visit this link.

About Telligent

Telligent is an enterprise collaboration and community software company. The company’s fully-integrated platform and portfolio of applications transform how organizations listen to, engage and measure interaction with customers, partners and employees. Telligent powers collaboration for many of the world’s largest brands, including Dell, Microsoft, Electronic Arts and Reader’s Digest. For more information, visit www.telligent.com.

© Telligent is a registered trademark. All other names, brands or products referenced are the service marks, trademarks or registered trademarks of their respective companies. All rights reserved.

Telligent Media Contacts

Sam Fletcher

CJP Communications for Telligent

1 (212) 279-3115 x248

Valerie Carstens

Telligent

1 (972) 816-0672

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